Straaltechniek UK Ltd providing top level quality services to Austin Hayes as relationship goes from strength to strength
Straaltechniek UK Ltd offer many services into the surface preparation industry including manufacture and supply of equipment, new or 2nd hand refurbished, aftermarket spares, and equipment modernisation as well as maintenance support through service contracts and breakdown cover.
The service and support being offered and provided has proven to be a success with
Straaltechniek UK’s customers and with positive feedback and many recommendations it has enabled them to add to their valued customer base including Austin Hayes, who are based in Leeds and have quickly become an established key customer of Straaltechniek UK.
Austin Hayes has over 50 years refurbishment experience and over 30 years experience in providing coatings solutions for a range of sectors. Built on a foundation of quality assurance, uncompromising safety and steadfast loyalty, it is their decades of experience and core values that’s have propelled them to be a leader in their industry and have allowed them to build long and lasting relationships with their customers.
After Straaltechniek UK received a telephone call from Nick Eagleton (Director at Austin Hayes) regarding an issue with one of their shot blasters James Lees (UK Sales Manager at Straaltechniek UK) was keen to discuss this further and a meeting was arranged for the following morning at Austin Hayes. This initial meeting was attended by both James and Nick, as well as Austin Hayes Managing Director Steve Graves and it was during this meeting that it became very clear and obvious both companies held the same values and high standards.
During the meeting James was kindly given a tour of Austin Hayes’ impressive site and taken to the shot blaster that required urgent attention. At that point he was introduced to Jamie Wood (Production Manager of Austin Hayes), who pointed out what the problem was with the machine and highlighted the urgency and importance of being able to get back production to satisfy customer demand.
Knowing the urgency to have the machine repaired James discussed with Matt Stones (Projects & Service Manager at Straaltechniek UK) the requirement for an engineer to attend site the next day, which was a
Saturday. Matt himself visited site first thing that following morning and not only fix the issue reported but stayed to do additional repairs and adjustments to the machine to give a much better performance and blast finish.
It was at that point Straaltechniek UK had showcased the level of service, understanding and commitment required to give Austin Hayes the confidence that a great relationship could be formed and has since blossomed into a perfect partnership between supplier and customer.
Steve Graves, Managing Director at Austin Hayes; “It was important to the future growth plans of Austin Hayes to demonstrate best practice in every area of the business. Through aligning our equipment service requirements with a partner who shared and understood our aspirations of continual Improvement, immediate benefits within the business are visible. The move from in house maintenance of our plant, and placing it in the hands of industries best, reaping not only rewards of efficiency, but also showing both our people and our customers, the high standards that we demand at every level”
Nick Eagleton, Director at Austin Hayes; “We felt it was the right time to approach a market leading company like Straaltechniek, providing value-based services with an unrivalled market knowledge and experience. Six months on and it already feels like the right move. Straaltechniek are professional but also friendly in their approach to our staff and towards problem solving”
Jamie Wood, Production Manager at Austin Hayes; “It is so refreshing to work with the approachable and knowledgeable engineers from Straaltechniek. Their positive attitude towards the team here at Austin Hayes has created benefit far greater than just the service and repairs being carried out on the equipment. The interactions with our team creating a more motivated and engaged workforce
James Lees, UK Sales Manager at Straaltechniek; “It is very important to us at Straaltechniek UK that we not only respond and react to our customer’s needs, but also go the extra mile. Austin Hayes have recognised this and encouraged us to provide recommendations for their shot blast equipment working with them on improving their shot blasting processes which works very well. Steve and his team have also been very friendly and accommodating to myself and our engineers throughout the relationship so for and we look forward to a very bright future and long term relationship”